On-site services

Installation, training, and maintenance

Our engineers and technicians support clients throughout their projects. Once installation is complete, they train the museum or site staff. After the tour launch, maintenance of digital devices becomes the priority.

On-site management

We also offer a concession service: our specialised teams handle visitor reception, distribution of multimedia guides or headsets, satisfaction surveys, and more. For distribution, Sycomore has a team of 25 to 35 people. Reception staff are selected for their sense of responsibility, service mindset, presentation, and fluency in several foreign languages.

Smart data and visitor profiling

As an intermediary between visitors and the site, we collect and analyse all data needed for quantitative and qualitative monitoring of our activity, so we can adapt our services to changing needs. Gain deeper insight into your visitors through our targeted data analysis services. Data is collected directly via our digital guides and tour apps (points of interest listened to, visitor nationalities, heat maps, etc.) as well as through on-site qualitative and quantitative satisfaction surveys.

Tourism development

Our knowledge of the tourism industry allows you to connect with key tourism players, strengthen your position within your destination's ecosystem, and create extended, comprehensive visitor experiences. We help you build new partnerships and tourism packages to reach a wider audience and increase the visibility of your sites.

Tell us about your project: our creative team is here to guide and advise you